1 · REFUND POLICY

Returns and refunds

You have 30 days from delivery to decide you don't want it.

Email hello@pivotsupplyco.com with your order number and what went wrong. You don't need a reason and you don't need to argue with anyone.

If it arrived faulty, damaged, or doesn't work: we refund you in full, including shipping. In most cases we won't ask you to send it back — posting a faulty unit across the world helps nobody. A photo or a short video of the problem is usually all we need.

If you simply don't want it: we refund the price of the product. We'll tell you whether to return it; usually we won't ask you to. If we do ask, return postage is on you, and the item needs to be in the condition it arrived in.

Refunds go back to the card or account you paid with, normally within three business days of us approving it. How quickly it appears on your statement is up to your bank — usually 5 to 10 business days.

What we can't refund: a unit that's been physically damaged through use, run dry, filled with bleach or solvent, or opened up. And we can't refund orders placed more than 30 days ago.

Cancelling before it ships: email us within 12 hours of ordering and we'll cancel and refund in full. After that it's usually already with our fulfilment partner and we can't stop it — but you can still return it under the policy above.

Questions: hello@pivotsupplyco.com